Deposit & Cancellation

At The Hestia Clinic, our commitment is to provide the highest quality service and care to every client. To maintain this standard and ensure availability for all, we have implemented a Cancellation and Deposit Policy. This policy allows us to manage our schedule effectively, ensuring that each client receives the time and attention they deserve. We kindly ask you to review the following terms regarding appointment changes, cancellations, and deposits. Your cooperation and understanding are essential in helping us deliver exceptional aesthetic services to our valued clients.

Patients are required to make a non-refundable deposit when booking treatments and appointments with practitioners. This will be put towards your treatment cost. 

Regarding our Skin Gym programme:

• Treatments are offered at a significantly reduced rate as part of our subscription agreement. If any months are missed between treatments and you wish to book your next treatment under the Skin Gym plan, we will require payment for the missed months at the standard Skin Gym rate before continuing your course of treatments.

•   The Skin Gym is an exclusive membership program with a limited number of spaces available each month. To maintain your membership, it is essential that you always have an appointment scheduled. This policy ensures your place in the program for the following month, before accommodating clients on the waiting list.

  Please note, if you do not schedule your next appointment after your monthly treatment, the subscription price will not apply, and you will be charged the full price for the treatment, unless you notify us of your decision to cancel your membership

To cancel your subscription after the initial six-month period, please notify us in advance. If no notification is received and you wish to resume the program after a hiatus, payment for the missed months will be required to continue your subscription, subject to our discretion. For further details, please refer to our cancellation policy. 

If you need to amend the date of your appointment we politely ask for a minimum of 48 hours’ notice so that we can reallocate the appointment. We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset against any future treatment required.

If you reschedule or cancel your appointment less than 48 hours prior to your appointment time then unfortunately your deposit is non-refundable and a new deposit will be required to book any future appointment.

We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account and use our discretion of all valid circumstances.

Deposits will be fully refunded on the conditions:

1. Refusal of treatment by us where we feel it is unsafe or not indicated for us to perform the treatment.We will give you a full refund.

2. Exceptional circumstances, made at our discretion.

Age

We do not treat anyone under the age of 18 for cosmetic treatments.

We kindly ask that you do not bring children to the clinic.

Promotional Offers

You can only use one promotional offer, any offer cannot be used in conjunction with any other discount or offer. We reserve the right to withdraw an offer at any time.

Appointments

All our appointments include:

• Consultation

• Assessment

• Provision of treatment

• Information and advice

• Aftercare

If you are unable to attend we have a 48 hour cancellation policy. Please let us know at your earliest convenience if you are unable to attend your appointment.

Following a skin analysis or aesthetic consultation appointment; treatment plans, prices, and recommendations remain valid for 90 days. After this period, we kindly ask that you schedule another consultation should you wish to proceed, as the skin's condition is continually evolving and may require updated assessment or adjustments. Due to the depth of analysis, advanced technology, and level of clinical expertise involved, the consultation fee is not redeemable against products or treatments.

Consent

We require all clients to sign a consent form prior to any treatment, once the consultation is complete and you are happy to proceed. We also require that all clients agree to clinical photography, there is a separate consent form if you agree for these to be used for marketing purposes. However, for our clinical records and to validate our insurance we require clinical photographs for every client, we cannot provide treatment without consent for photographs to be taken and stored securely on individual client records.

Data Protection

All of our data is safely secured and encrypted digitally. We only ask for information that is required and we always ask your permission to keep this data on record. We comply with GDPR regulations.

Insurance

We are fully insured for medical malpractice and public liability with Beasley Aesthetic Insurance.