Terms and Conditions

Deposit & Cancellation

At The Hestia Clinic, our commitment is to provide the highest quality service and care to every client. To maintain this standard and ensure availability for all, we have implemented a Cancellation and Deposit Policy. This policy allows us to manage our schedule effectively, ensuring that each client receives the time and attention they deserve. We kindly ask you to review the following terms regarding appointment changes, cancellations, and deposits. Your cooperation and understanding are essential in helping us deliver exceptional aesthetic services to our valued clients.

Patients are required to make a non-refundable deposit when booking treatments and appointments with practitioners. This will be put towards your treatment cost.

Skin Gym Membership Terms and Conditions

The Skin Gym is a monthly membership programme that offers treatments at reduced rates as part of your subscription. To keep your membership active, you must always have an appointment booked. This ensures your spot is secured for the next month before we accommodate clients on the waiting list.
Cancellation Terms

SkinGym (Minimum 6 Months)

You may cancel your membership after the initial six-month period by providing advance notice. If you cancel prior to the minimum six-month term, rejoining the programme will be subject to discretion. Additionally, we reserve the right to charge the full price for any treatments received if the membership is cancelled before the minimum term.

SkinGym Smooth (Annual Membership)

Skin Gym Smooth is an annual membership that gives you significant discounts on treatments, including anti-wrinkle services, based on your commitment to a 12-month plan.

If you choose to end your membership early, you’ll need to pay the difference for any anti-wrinkle treatments you’ve had, as the discounted Skin Gym Smooth pricing will no longer apply.

Appointment Changes and Refunds

If you cancel or reschedule an appointment with less than 48 hours’ notice, a £30 rebooking fee will apply. If you fail to attend or arrive too late for treatment, your monthly direct debit will be allocated to the missed appointment, and that month’s treatment will be forfeited.

We understand that emergencies happen. Cancellations due to illness or unavoidable reasons will be considered on a case-by-case basis.

You will not incur any charges if:

We determine it’s unsafe or unsuitable to proceed with treatment.
Exceptional circumstances apply, at our discretion

Payment Policy

Skin Gym Smooth

Skin Gym Smooth memberships must be paid via direct debit for the convenience of both you and the clinic. If this is not possible due to exceptional circumstances, please contact us to discuss alternative payment options.

Skin Gym Smooth direct debits will be set up on a 12-month basis.

Skin Gym

Skin Gym memberships must be paid via direct debit for the convenience of both you and the clinic. If this is not possible due to exceptional circumstances, please contact us to discuss alternative payment options.

Skin Gym direct debits will be set up for a 6 month period, after this initial period is completed the direct debit will operate on a rolling month-to-month basis.

After your minimum term has expired

After your initial contract period, you may choose to end your membership at any time. Please notify us at least one month in advance of cancellation so we can adjust your direct debit accordingly and ensure no additional payments are charged

Age

We do not treat anyone under the age of 18 for cosmetic treatments.

We kindly ask that you do not bring children to the clinic.

Promotional Offers

You can only use one promotional offer, any offer cannot be used in conjunction with any other discount or offer. We reserve the right to withdraw an offer at any time.

Appointments

All our appointments include:

Consultation
Assessment
Provision of treatment
Information and advice
Aftercare

If you are unable to attend, we have a 48-hour cancellation policy. Please let us know at your earliest convenience if you are unable to attend your appointment.

Following a skin analysis or aesthetic consultation appointment; treatment plans, prices, and recommendations remain valid for 90 days. After this period, we kindly ask that you schedule another consultation should you wish to proceed, as the skin’s condition is continually evolving and may require updated assessment or adjustments. Due to the depth of analysis, advanced technology, and level of clinical expertise involved, the consultation fee is not redeemable against products or treatments.

Consent

We require all clients to sign a consent form prior to any treatment, once the consultation is complete and you are happy to proceed. We also require that all clients agree to clinical photography, there is a separate consent form if you agree for these to be used for marketing purposes. However, for our clinical records and to validate our insurance we require clinical photographs for every client, we cannot provide treatment without consent for photographs to be taken and stored securely on individual client records.

Data Protection

All of our data is safely secured and encrypted digitally. We only ask for information that is required and we always ask your permission to keep this data on record. We comply with GDPR regulations.