Privacy Policy

At Hestia Clinic we take the privacy of your information seriously. This policy explains how we use any personal information we collect about you, as a registered client at the clinic and user of our website. Staff at this clinic maintain records about your health and the treatment you receive in electronic and paper format.

What information we collect

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, e-mails, telephone calls, your health records, treatment and medications, test results,  etc. and any other relevant information to enable us to deliver effective care.

How will we use this information?

We will only use your data in ways that you would reasonably expect us to. Below summarises how we will use your data. We will use the information you provide to us to provide aesthetic and medical treatments. Where your circumstances or personal information have changed we will update our records, in accordance with GDPR. We will also use your data to assist with handling a complaint if you are not happy with the service you have received.

As part of our service we like to keep our customers up to date with new products, information or offers that are available and maybe of interest. Therefore, we may contact you from time to time through email marketing, phone, text or other types of marketing material. If you wish to opt out of this at any point then please let us know.

How we protect your information

We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.

Marketing

Where we need your consent we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Positively opting in, or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at anytime by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.